To be the best ecommerce to do things like that Amazon has BuyVip.
Almost a year ago I placed an order through Amazon and after BuyVip delivered correctly. Almost a year ago this week I received the following email:
Dear Customer We will contact you regarding the Polo Ralph Lauren Big Pony Short Sleeve Polo Light Green / Pink M brand Polo / Ralph Lauren you bought last summer on our website es.buyvip.com. We inform you that, unfortunately, there have been doubts about the quality of the product. Amazon BuyVIP want to make sure you buy only high quality products. So in the coming days we will refund you the purchase price of the product (including shipping). Please accept our apologies for the inconvenience that we have caused. Sincerely, Customer Service Amazon BuyVIP http://es.buyvip.com
With customer service like this is not worthy of being unfaithful to a brand, or in this case an ecommerce, where it is more common to be unfaithful. We must also say that when he says that “there have been doubts about the quality of the product” probably refer to dubious originality of the product. Anyway is a polite way to say it, but the customer service hat like this you have to take.